Job Description
TTEC is seeking a Service Delivery Manager in Lipa, Batangas, to lead and mentor a team focused on client satisfaction. This role involves addressing associate inquiries, ensuring quality customer experiences, and managing team attendance and performance metrics.
The ideal candidate will have at least 1 year of call center experience, a customer-focused mindset, and strong leadership skills. The position aims to foster a positive work environment and support team development, with benefits including a performance bonus and tuition reimbursement.
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