Job Description
Job Description
We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.
Main Responsibilities:
- Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
- Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
- Maintain high customer satisfaction ratings.
- Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
- Maintain operational accountability f...