Job Description
Job Description:
- Client Relationship Management:
- Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
- Service Level Agreement (SLA) Management:
- Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
- Team Leadership:
- Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
- Performance Monitoring:
- Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
- Issue Resolution:
- Managing esca...