Job Description
Description and Requirements
Role Description –
An IT Service Delivery Manager is responsible for ensuring that IT services are delivered to business users and customers effectively, efficiently, and in line with agreed service levels. The role acts as a bridge between business stakeholders, customers, IT operations teams, vendors, and support functions to ensure high-quality service delivery and continuous improvement.
Job responsibilities.
Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support. Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management. Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms. User satisfaction surveys & feedback and plan for deviations or corrective action. Ensure Wing to Wing resolution of incidents w...