Job Description
Experience:
- 8+ years of overall experience in Service Delivery, IT Operations, or Digital Project Management
- Proven experience in managing large teams
- Strong background in digital technologies, platforms, or application services
- Experience working in fast-paced, matrixed environments
Tools & Process Management:
- Hands-on experience with ServiceNow (incident, problem, change, and service request management)
- Proficiency in Jira for project tracking, sprint planning, backlog management, and reporting
- Strong understanding of ITSM and project management best practices
- Ability to maintain documentation, dashboards, and service reports
Team Leadership & People Management:
- Lead, mentor, and manage large teams (developers, analysts, support engineers, coordinators)
- Set goals, conduct performance reviews, and drive ...