Service Delivery Manager

Combined Technology is a fast-growing MSP based in Tulsa, serving the northeast Oklahoma market.

We are seeking a Service Delivery Manager to oversee our team of technicians, manage day-to-day ticket workflow, and perform a few hours of hands-on technical work for clients each day. This role requires previous production/service management experience, excellent leadership and communication skills, and the technical depth to be the go-to resource for our team's toughest questions.

Must live in Tulsa or within 45 miles of the surrounding area.

Responsibilities

• Manage the ticketing system, including prioritizing and scheduling tickets
• Assign tickets and job times to technicians
• Manage workflow throughout the day
• Manage by objective to ensure technicians are attaining billable hour goals
• Facilitate weekly production meetings
• Train new and current technici...