Job Description
The Service Delivery Manager (PMET) will oversee the management and delivery of technology services for our clients.
This position demands a keen focus on ensuring that service levels are met or exceeded while enabling successful project execution and operational performance.
Key Responsibilities:
Service Delivery
- Ensure that all business service deliverable commitments are met to the highest standard
- Serve as the main point of contact for major service escalations pertaining to the service deliverables committed
- Support in the maintenance and improvement of the organizational service delivery competency profile
- Assist in the establishment, refinement and standardization with any forms of relevant operational process
- Support in the supervision and management of the relevant service delivery teams in accordance with the organisation principles and values to meet the busines...