Job Description
The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.
DUTIES & RESPONSIBILITIES
Technical Services Management
- Implements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support in collaboration with the Project Management team.
- Implements project controls and developments to secure customer satisfaction.
- Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
- Ensures Delivery Team secures sign offs on project completion.
Executive Reporting
- Generates the following reports on a regular basis:
- Internal work Order Facilitation
- Collaborates with other departments to accomplish internal process requirements.
- Responds t...