Job Description
Key Responsibilities:
- Oversee and manage the delivery of application support and new developments.
- Ensure adherence to SLAs and governance protocols, maintaining high-quality service delivery
- Act as the primary point of contact for stakeholders, facilitating effective communication and addressing escalations promptly.
- Monitor and manage incident escalations, ensuring resolution within agreed timelines.
- Coordinate Agile practices, including sprint planning, stand-ups, and retrospective meetings.
- Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
- Review performance metrics, prepare status reports, and provide updates to DHA stakeholders regularly.
- Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
- Manage team capacity, including cross-training plans, to ensure business co...