💼 Full-Time Position

Service Delivery Manager (SDM)

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FalconSmartIT
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 20, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: Service Delivery Manager (SDM)

Job Location: London, UK/ Hybrid

Job Type: Permanent



Job Description:


  • The SDM will perform an ITSM consultant role acting as a catalyst for Continuous Service Improvement within the organisation and providing Service Level Management support to the Service Level Manager
  • Provides SME, governance and assurance of Service Levels, incl. OLAs and Underpinning Contracts (UCs) across the EBRD Ecosystem
  • Convert existing agreed contractual SLAs into report condition formula to enable SLA configuration in Service Now - may require negotiating SLA conditions
  • Will establish & embed CSI Process across ecosystem and lead the CSI Forum
  • Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise progress & performance in report/ scorecard...