Job Description
We are seeking a Service Delivery Manager to lead and own end‑to‑end IT service delivery, ensuring SLA and OLA performance, contract compliance, and continual service improvement. You will serve as a trusted client partner, managing communication and relationships, while driving service performance through data insights, proactive risk reduction, and reporting. This role includes managing financials, budgets, and profitability, identifying opportunities for optimization, and providing leadership to cross‑functional teams to foster accountability and operational excellence. You will also chair service reviews, escalations, and Change Advisory Boards to align with client priorities.
What you’ll do
- Service Management & Accountability
- Acts as the ultimate accountable owner for all service delivery outcomes across the full IT service landscape
- Owns governance, SLAs, OLAs, service reporting, continual service improvement, contract ma...