Job Description
Job Description: Service Delivery Manager – Data Center & Cabling (Managed Services – Banking Customer)
Company: Black Box Network Services
Location: [Insert Location]
Reports to: AVP Service Delivery & Ops
Client: Global Banking / Financial Institution
Employment Type: Full-time | On-site / Hybrid
Job Summary:
Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.
Key Responsibilities:
...