Job Description
Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.
A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress, tracking KPIs, driving measurable improvements in customer satisfaction and operational efficiency, and managing budgets.
An SDM plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. You are expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. Embraces with both administrative and technical roles, and who are passionate about delivering end-to-end cus...