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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum 5–8 years of experience in service delivery, operations management, or technical support environments.
- Experience managing mission-critical systems or large-scale enterprise platforms.
- Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
- Strong experience in incident management, problem management, and customer handling.
- Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
- Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
- Strong analytical, troubleshooting, and coordination skills.
- Excellent communication and stakeholder management skil...