Job Description
About the job Service Delivery Manager with EUC Background
Must Have Experience
• Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
• High quality organizational, High quality communication and customer management skills.
• Ability to effectively multi-task and priorities.
• High energy levels, commitment, and drive.
• Ability to deal with internal and customer escalations, service issues and complaints.
• Ability to drive performance in individuals and teams.
Responsibilities
EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client
Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory
Remote desktop support using Microsoft tools for providing desktop support
SOE image build, modify and rollout...