Job Description
About the role
As a Service Delivery Operations Analyst, you will ensure the accuracy and timeliness of the reports needed by the clients, ensuring that they are well beyond the set standards for the company to consistently provide a world‑class customer experience.
Duties and Responsibilities
- Consolidates and reviews the information provided in a standard reporting format to the client.
- Sends weekly status reports to the client listing out their requests, interim status, and additional information needed from their end.
- Provides support needed by the customer engagement team in attending to client queries/escalations.
- Meets established performance and quality standards set for the Service Delivery Team.
- Oversees the alignment of client requirements (process and guidelines) with the Verification Team and prioritizes report generation.
- Champions initiatives to optimize existing processes and improv...