Job Description
Employment Type: Full-time
Job Description: We are currently seeking a Service Delivery & Project Manager to join our dynamic team. Reporting to the Business Unit Manager, the successful candidate will serve as a key liaison between internal teams, external vendors, and customer support teams. The Service Delivery & Project Manager will play a vital role in coordinating and delivering operational support and projects to our customers. The primary objective is to enhance customer perception of service quality through dedicated support expertise and effective communication.
Key Responsibilities: Establish and maintain constructive relationships between the service provider and customers. Identify changes in customer environments and technology trends affecting service provision. Articulate business requirements for new services or changes to existing services. Mediate conflicting service requirements from different business units....