Job Description
ServiceDelivery Senior Manager – Operations
We are seeking an experienced Service Delivery
Senior Manager to lead the overall operational management and performance of a
revenue collection service delivered under a major public transport programme.
This role will provide leadership across
several operational functions, including back office system support, fraud
management, sales and revenue operations, base data management, IT operations,
and service tool integration.
The Service Delivery Senior Manager will
ensure all operational services are delivered in line with contractual
obligations, service level agreements, and governance frameworks, while
maintaining a strong focus on service reliability, revenue integrity, operational
efficiency, and continuous improvement.
This role will act as a key operational
interface with the client and stakeholders, ensuring effective service delivery
and alignment...