Job Description
Duties and Responsibilities:
- Lead, mentor, and develop a team of technical professionals to ensure high performance, engagement, and retention
- Oversee day-to-day service delivery operations, ensuring adherence to SLAs, KPIs, and customer expectations
- Drive continuous improvement of service management processes, frameworks, and operational strategies
- Apply Site Reliability Engineering (SRE) principles, with a focus on automation, scalability, and system reliability
- Collaborate with cross-functional teams (engineering, product, business stakeholders) to align service delivery with organizational goals
- Manage incident response, problem management, and root cause analysis to minimize service disruptions
- Analyze performance metrics and implement data-driven improvements to enhance efficiency and service quality
- Lead strategic initiatives, projects, and transformation pro...