💼 Full-Time Position

Service Design & Customer Experience – Marketing

🏢
AIS
📍 Bangkok, Bangkok, Thailand
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Location
Bangkok, Thailand
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Posted
June 08, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

1. Service Design & Continuous Improvement (70%)

  • Monitor and evaluate the quality of products and services after Service Design validation.
  • Analyze customer feedback (Voice of Customer) and service performance data to identify improvement opportunities.
  • Drive continuous improvement initiatives to enhance overall service quality and customer experience.
  • Collaborate with cross-functional teams to redesign and improve service processes.
  • Participate in UX/UI design discussions for applications and websites to ensure user-friendly, intuitive, and positive customer experiences.

    • 2. Customer Satisfaction Survey & Insights (30%)

  • Prepare and validate customer databases prior to survey execution to ensure data accuracy and reliability (focusing on validated services).
  • Analyze survey results and translate data into actionable insights.
  • Identify trends, pain points, and opportu...