Job Description
Role Overview
We are seeking an experienced and strategic Service Design Manager to join our Experience Design team. In this leadership role, you will drive the design and transformation of end-to-end services that seamlessly connect digital, physical, and human touchpoints. You will lead service design initiatives, mentor team members, and partner with clients and stakeholders to deliver innovative, customer‑centric solutions that create measurable business impact. The ideal candidate combines strong systems thinking, customer empathy, and business acumen, with extensive experience translating complex challenges into scalable service experiences. You will play a critical role in shaping service design practices, facilitating strategic conversations, and ensuring solutions are desirable for customers, viable for the business, and feasible for implementation.
Responsibilities
- Lead and manage service design engagements across multiple client projec...