💼 Full-Time Position

Service Designer - Financial Wellbeing

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Pontoon
📍 London, London, United Kingdom
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Location
London, United Kingdom
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Posted
June 27, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job title: Service Designer - Financial Wellbeing
Location: London - 2 days per week onsite
Contract: 6 Months - potentially for extension
Salary: Circa - £84k - £86k Annual
Hours: 35 hours, full time

About this opportunity

We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group.

You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of...