Job Description
Job Description
Job Summary
Key Responsibilities
Service Desk Operations
Technician Coordination
Job Summary
We are seeking a detail-oriented and proactive Service Desk Administrator to support day-to-day service desk operations for Australian clients. The role focuses on ensuring SLA compliance, efficient ticket management, technician coordination, and high-quality customer communication.
The ideal candidate will have strong experience in ticketing systems—especially Autotask —and the ability to manage multiple priorities while maintaining service excellence.
Key Responsibilities
Service Desk Operations
- Monitor and ensure all tickets are managed within defined SLA timelines
- Track ticket progress and escalate risks to SLA breaches
- Ensure technicians update and close tickets accurately and on time
Technician Coordination
- Review technician timesheets to ensure timely and accurate submission