💼 Full-Time Position

Service Desk Agent

🏢
Fujitsu
📍 Auckland, Auckland, New Zealand
📍
Location
Auckland, New Zealand
📅
Posted
April 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the role

  • Auckland Location
  • Hybrid work arrangement
  • Level 1 Service Desk skills

    • This role provides primary Service Desk support that includes:


    Incident Management:


  • Incident detection and recording
  • Classification of all incidents and 1st / 2nd level support
  • 1st / 2nd level investigation and diagnosis
  • 1st / 2nd level Resolution and Recovery
  • Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
  • Incident closure

    • Responsibilities and Accountabilities


    Key responsibilities will include but not be limited to the following:


  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact

  • Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

  • Provide ...