Job Description
As a Service Desk Agent, you’ll be hybrid working in the Rosedale office (3 days a week) and be the first point of contact for our large enterprise customers; managing incoming calls, emails and chats with professionalism, empathy and efficiency. You’ll troubleshoot technical issues, resolve customer queries wherever possible at first contact, and collaborate closely with Tier 2 and Tier 3 teams when escalation is required.
This is a hands on, customer facing role that suits someone who thrives in a fast paced environment, enjoys solving problems, is naturally interested in technology and takes genuine pride in delivering outstanding customer experiences.
What you’ll be doing
•You’ll be the first point of contact for our enterprise customers, managing incoming calls, emails and chats with professionalism, empathy and efficiency.
•You’ll troubleshoot and resolve technical and service related issues, aiming for first contact resolution wh...