Job Description
Role: service desk agent
Location: Bangalore, Chennai
Exp: 3-6 yrs
Mode of interview : Virtual
Must Have Skills:
- Technical and system expertise (networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written verbal and presentation skills.
Good to have:
- Well organized with ability to multi-task ...