💼 Full-Time Position

Service Desk Agent

🏢
SCC
📍 Birmingham, England, United Kingdom
📍
Location
Birmingham, United Kingdom
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Contract Type

: Permanent

Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year


Hours: . am – pm, Monday – Friday Interview Process: -stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
    • Role purpose:
  • Log incidents and requests and progress them in the system.
  • Accurately diagnose and assess incoming calls within the in-house system.
  • Ensure all required incident and requests are completed within the SLA commitments.
  • Resolving and closing tickets at the first point of contact where possible.
  • Deliver outstanding telephone support to customers.