Service Desk Agent

Overview

At TCS Querétaro, we are hiring Bilingual Service Desk Agent

Work Location:

• Pie de la Cuesta, Jardines de la Hacienda, or Campo Militar
• You must be available to work at any of these locations (location cannot be chosen).

Initial contact will be made via email.

Requirements

• Availability to work on-site in Querétaro
• Minimum 80% spoken English
• Availability to work rotating shifts
• Minimum education: High school diploma (proof required)

Main Responsibilities

• Provide Level 1 technical support (no prior experience required; training will be provided)
• Assist international customers
• Documentation and reporting
• Ticket handling
• Customer support via phone, chat, and email

We Offer

• Direct permanent contract
• 100% payroll salary

Benefits

• 12 vacation days...