Job Description
Summary Description: The Service Control/Operations Methodology at Client generally consists of the following disciplines:
Service Desk
Access Management
Asset and Configuration Management
Incident/Problem/Change Management
The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management.
Essential Resource Responsibilities / Accountabilities:
Service Desk
Access Management
Asset and Configuration Management
Incident/Problem/Change Management
The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management.
Essential Resource Responsibilities / Accountabilities:
- Logs all relevant incident/request details, allocating categorization and prioritization codes, do...