Job Description
Apply for Service Desk Analyst at JOS (MALAYSIA) SDN BHD in Petaling Jaya, M10, MY. This full‑time on‑site position offers great opportunities for career growth.
Responsibilities
- Respond to IT‑related inquiries and issues from remote customers via phone, email, or remote support tools, providing timely and effective technical assistance.
- Perform first‑level problem analysis and support of technical issues over phone and email.
- Log and document all support tickets, maintaining accurate records throughout the ticket lifecycle.
- Take ownership of created and assigned tickets, ensuring resolution within agreed‑upon service level agreements (SLAs).
- Provide status updates to users as appropriate.
- Collaborate with third‑party vendors or internal teams for advanced troubleshooting and problem resolution.
- Log cases to vendors and follow up to close service tickets.
- Escalate critical or widespread issues to ...