💼 Full-Time Position

Service Desk Analyst at Nexroar services

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Nexroar services
📍 petaling jaya, selangor, Malaysia
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Location
petaling jaya, Malaysia
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Posted
June 30, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary

We are seeking a Service Desk Analyst to provide first and second-line IT support, ensuring excellent customer service and timely resolution of incidents and service requests. The successful candidate will act as a key point of contact for technical issues, troubleshoot end-user problems, and support a wide range of Microsoft and infrastructure technologies.

Key Responsibilities

  • Provide 1st and 2nd level remote support for hardware, software, and network-related issues.
  • Manage incidents, service requests, and problem tickets while meeting agreed SLAs and KPIs.
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Exchange, and end-user devices.
  • Support user account management, password resets, onboarding, and offboarding activities.
  • Administer Active Directory, Entra ID, Microsoft Intune, and Mobile Device Management (MDM) solutions.
  • Support VMware environments and basic network...