Job Description
About the role
Auckland Location
PR/Citizens only
Level 1 Service Desk skills
This role provides primary Service Desk support that includes:
Incident Management
- Incident detection and recording
- Classification of all incidents and 1st / 2nd level support
- 1st / 2nd level investigation and diagnosis
- 1st / 2nd level Resolution and Recovery
- Incident Management - ownership, monitoring, tracking and communication as per Fujitsu Incident Management Procedure
- Incident closure
Responsibilities and Accountabilities
- Provide End Users with a high level of Customer Service throughout all communications such as initial contact
- Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
- Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incid...