Job Description
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
- Auckland Location
- PR/Citizens only
- Level 1 Service Desk skills
This role provides primary Service Desk support that includes:
Incident Management:
- Incident detection and recording
- Classification of all incidents and 1st / 2nd level support
- 1st / 2nd level investigation and diagnosis
- 1st / 2nd level Resolution and Recovery
- Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
- Incident closure
Responsibilities and Account...