💼 Full-Time Position

Service Desk Analyst

🏢
Fujitsu
📍 Australia, Victoria, Australia
📍
Location
Australia, Australia
📅
Posted
May 27, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the role

  • Melbourne Location

  • Hybrid environment (2 days onsite)

  • Australian citizen (mandatory)

    • We're seeking a dynamic, Service Desk Analyst
    to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure.


    Responsibilities and Accountabilities:


  • Assess customer requirements and source competitive solutions from vendors and distributors

  • Provide a high level of customer service throughout all communications with the end user.

  • Respond efficiently and action all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators.

  • All Incidents, Queries, Complaints, Service Requests, or Change Requests must be initially diagnosed via troubleshooting f...