💼 Full-Time Position

Service Desk Analyst

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Data Centrix
📍 cape town, city of cape town metropolitan municipality, South-Africa
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Location
cape town, South-Africa
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Posted
June 03, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


SUMMARY:
Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment.  Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.

POSITION INFO:
Minimum Qualifications:

  • Matric Grade 12 (Compulsory)
  • Own reliable transport and driver’s license
  • Tertiary IT qualification
  • ITIL Foundation
Operational Technical Support
  • Logging all relevant incident/service request details, allocating categorization and prioritization levels.
  • Providing first-line investigation and diagnosis
  • Resolving incidents/service requests when first contacted whenever possible
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Keeping users informed of progress
  • Closing all resolved incide...