💼 Full-Time Position

Service Desk Analyst

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Datacentrix
📍 Cape Town, Western Cape, South Africa
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Location
Cape Town, South Africa
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Posted
June 05, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment. Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.Minimum Qualifications:

  • Matric Grade 12 (Compulsory)

  • Own reliable transport and driver’s license

  • Tertiary IT qualification

  • ITIL Foundation
    • Operational Technical Support
  • Logging all relevant incident/service request details, allocating categorization and prioritization levels.

  • Providing first-line investigation and diagnosis

  • Resolving incidents/service requests when first contacted whenever possible

  • Escalating incidents/service requests that they cannot resolve within agreed timescales

  • Keeping users informed of progress

  • Closing all resolved incidents, requests and other calls

  • Conducting customer/user satisfaction call-backs/surveys...