Service Desk Analyst

Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment.  Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.

Minimum Qualifications:

• Matric Grade 12 (Compulsory)


• Own reliable transport and driver’s license


• Tertiary IT qualification


• ITIL Foundation

Operational Technical Support

• Logging all relevant incident/service request details, allocating categorization and prioritization levels.


• Providing first-line investigation and diagnosis


• Resolving incidents/service requests when first contacted whenever possible


• Escalating incidents/service requests that they cannot resolve within agreed timescales


• Keeping users informed of progress


• Closing all resolved incidents...