Job Description
Service Desk Analyst
Location: Auckland/ Wellington/ Christchurch
Contract: 12+ Months and Extendable
Total Experience: 3-5 years
Relevant Experience: 3-5 years
Mandatory Skills
Service Desk experience handling voice calls, Basic Networking, O365, Windows support
Key Responsibilities
- Provide technical support to customer employees, partners, and vendors across supported business services.
- Operate at Level 1.5 / Level 2 support capability, managing incidents and service requests in accordance with defined support processes and service levels.
- Deliver support across multiple channels, including phone, email, chat, and alerts.
- Diagnose and resolve issues independently, and engage in technical discussions with enterprise customers, stakeholders, and resolver groups where required.
- Work collaboratively with internal stakeholders, specialist teams, and external vendors fo...