Job Description
Role Title: Service Desk Analyst
Location: Dundalk HQ, On-site
Reports to: Service Desk Manager
Team/Function: Technology
Your Role:
The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.
Responsibilities:
Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine...