Job Description
Job Description: Service Desk Analyst (German)
Job Location: Hannover - AGILA Haustierversicherung AG, Breite Stra e 6-8 | 30159 Hannover.
Job Type: 6-12 months / Onsite
Language: German is must
Job Description:
Primary Skills
Graduate with Minimum 3+ years of experience in service Desk
Excellent communication and conversation skills in English with a Versant Score of 70
Good Knowledge of Incident, Change and Problem Management
Manage Service Desk activities, including:
o Owning overall responsibility for Incident and Service Request process handling on the Service Desk
o Liaise with the Service Manager
o Help with the development and issuance of Service Desk Operational Reports
o Liaise with the designated Change lead as requested
Logging and tri...