💼 Full-Time Position

Service Desk Analyst

🏢
NEC
📍 Hartlepool, England, United Kingdom
📍
Location
Hartlepool, United Kingdom
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- ;


You will have 1st line experience in proving IT service for users in the following:

  • Demonstrate excellent customer service and influencing skills across various mediums.
  • Knowledge of using Microsoft office suite ( Outlook / Excel )
  • Flexibility in approach
  • Self Motivated
  • Ability to make decisions and take ownership
  • Strong communication skills
  • Excellent attention to detail
  • Ability to follow instructions
  • Experiencing of working in a first line role and a understanding of ITIL is desirable but not required.



    • Role involves:

  • To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
  • To manage the customer mailboxes and...