💼 Full-Time Position

Service Desk Analyst (ITIL Foundation, ITSM, HEAT) (CPT Onsite)

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Datafin IT Recruitment
📍 cape town, city of cape town metropolitan municipality, South-Africa
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Location
cape town, South-Africa
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Posted
June 12, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


SUMMARY:
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POSITION INFO:

ENVIRONMENT:

LOG all relevant incident/service request details, provide 1st Line investigation and diagnosis while keeping users informed of progress as the next Service Desk Analyst wanted by a dynamic Internet Service & Network Specialist. Applicants must have Matric/Grade 12, a suitable IT tertiary qualification and be ITIL Foundation certified. You must have 5 years’ experience in an enterprise customer environment and be skilled in ITSM and HEAT.

DUTIES:

Operational Technical Support -

  • Log all relevant incident/service request details, allocating categorization and prioritization levels.
  • Provide 1st Line investigation and diagnosis.
  • Resolve incidents/service requests when first contacted whenever possible.
  • Escalate incidents/service requests that they cannot resolve within agreed timescales.
  • Keep users informed of progre...