Service Desk Analyst – ITIL/ITSM/HEAT Expert

DataFin Recruitment is seeking a Service Desk Analyst in Cape Town, South Africa. The ideal candidate must have Matric/Grade 12, a relevant IT qualification, and ITIL Foundation certification. A minimum of 5 years’ experience in an enterprise customer environment is essential, with proficiency in ITSM and HEAT. Responsibilities include logging incidents, providing 1st line support, and keeping users informed of progress. Applicants must possess excellent communication skills and a strong attention to detail.
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