Job Description
Job Role: Service Desk Analyst L2
Location: Aberdeen, UK
Job Type: FTE
Job Description -
- Graduate with Minimum 3+ years of experience in service Desk
- Excellent communication and conversation skills in English with a Versant Score of 70
- Good Knowledge of Incident, Change and Problem Management
- Manage Service Desk activities, including:
- Owning overall responsibility for Incident and Service Request process handling on the Service Desk
- Liaise with the Service Manager
- Help with the development and issuance of Service Desk Operational Reports
- Driving automation ...