Job Description
Consultant Engagement Lead | Professional Recruiter at Insight Global
An international law firm spanning the US, Europe and Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users and primarily covers 1st and 2nd level support.
Contract details : 12 month contract (Inside IR35). This position is expected to be a long-term opportunity with annual extensions. The analyst will be onsite in the London office 5 days a week.
Responsibilities
- Provide onsite Tier 2 service desk support as part of a 24/7 operation for an international law firm.
- Support ~3000+ end users with 1st and 2nd line incident resolution and service requests.
- Work onsite in London and collaborate with global IT teams as needed.
Qualifications
- Experience as a Service Desk Analyst or Technical Support, with onsite support ex...