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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Act as the single point of contact to support internal and external clients 24/7.
- Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
- Walk the customer through the problem-solving process.
- Closely coordinate with clients to ensure issues have been resolved.
- Updating knowledge bases with details of common problems.
- Optimize improvements through skills development and knowledge sharing.
- Perform remote assistance through diagnostic techniques.
- If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
- Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
- Job Type: Full-time
- Pay: From Php22,000.00 per month
- Benefits:
- Additional leave
- Company Christmas ...