Job Description
Service Desk Analyst (Mandarin Speaker)
About DXC Technology: DXC Technology is a leading Fortune 500 IT services company with $17.7billion in revenue (FY21) and more than 130,000 colleagues worldwide. DXC helps planes fly, markets function, and businesses move at the speed of digital commerce.
Job Summary
To log, validate and diagnose customer issues across the full range of products and applications used at the customer site. Provide solutions through information gathering, analytical troubleshooting, and problem research, or route or escale calls to the appropriate resolution group. Ensure escalation and management of calls meets agreed service levels.
Profile
- Previous experience coping with a fast‑paced, high‑pressure role in a constantly changing business environment.
- Strong team‑focused and proven communication skills.
- Flexible and willing to work variable shift patterns.
- Preferably has a technical apt...