Job Description
Primary Purpose of Position:
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Essential Functions:
End User Support
+ Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe, and other applications.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate across the SF, LA, and Seattle regions.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
+ Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, mobile devices, and other peripherals. Maintain and enforce hardware policies and standards.
+ Support the use of operating systems and software applications including, ...
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Essential Functions:
End User Support
+ Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe, and other applications.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate across the SF, LA, and Seattle regions.
+ Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
+ Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, mobile devices, and other peripherals. Maintain and enforce hardware policies and standards.
+ Support the use of operating systems and software applications including, ...