Job Description
a text-decoration: none color: #464febtr th, tr td border: 1px solid #e6e6e6tr th background-color: #f5f5f5 Serve as the single point of contact for the service desk
by handling incoming IT queries, incidents, and service requests, ensuring timely communication and coordination with users while maintaining a high level of customer service and issue tracking.
Provide first- and second-level technical support
by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, escalating complex problems when necessary to ensure minimal disruption to business operations. Provide assistance and support to IT projects
by collaborating with project teams, participating in system implementations, testing, deployment activities, and ensuring smooth integration with existing infrastructure. Assist in the daily operations of the data center and server management
by monitoring system performance, maintaining server health, performing routine checks, backup...
by handling incoming IT queries, incidents, and service requests, ensuring timely communication and coordination with users while maintaining a high level of customer service and issue tracking.
Provide first- and second-level technical support
by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, escalating complex problems when necessary to ensure minimal disruption to business operations. Provide assistance and support to IT projects
by collaborating with project teams, participating in system implementations, testing, deployment activities, and ensuring smooth integration with existing infrastructure. Assist in the daily operations of the data center and server management
by monitoring system performance, maintaining server health, performing routine checks, backup...