💼 Full-Time Position

Service Desk Analyst

🏢
Proactive.IT Appointments
📍 Solihull, England, United Kingdom
📍
Location
Solihull, United Kingdom
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

11614SJR
£28k – 32k per year


Service Desk Analyst


Shifts operating between 8am-6pm


We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects.


This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services.


Key Responsibilities

  • Provide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs.

  • Accurately log support calls and update actions to agreed standards.

  • Manage high-priority incidents and coordinat...